Delivers Visibility Across 28B+ Monthly Transactions
The Bill Payment Ecosystem Complexity
Multiple Stakeholders, Fragmented Visibility
When bill payments fail, identifying whether it's your system, a biller issue, or third-party integration takes hours of manual investigation.
Volume Without Performance Insight
Traditional monitoring shows technical metrics but not which biller is causing failures or why certain payment types are declining.
Technical and Business Declines Blur Together
Without clear distinction on where the problem is, support teams waste time troubleshooting the wrong layer while customers wait.
Uptime Is Non-Negotiable
System downtime means missed payment deadlines, late fees for customers, and damaged relationships with biller partners who depend on reliable processing.
Monitor Every Transaction, Biller, and Touchpoint
Real-Time Transaction Observability
- Comprehensive view of all transactions with instant identification and isolation of failures across utilities, telecom, municipal fees, and merchant payments.
- Track transaction success rates, processing times, decline reasons (technical vs. business), and payment completion status from initiation to settlement
Monitor the Complete Infrastructure and Integration Landscape
- API performance: Track all API interconnects between payment platforms, billers, and banks
- Third-party interfaces: Monitor biller integrations, payment gateway connections, and partner system health
- Infrastructure visibility: Server, database, and network performance across the payment stack
- Journey mapping: Visualize transaction flow across all touchpoints to accelerate incident response
Biller-Level Performance Tracking
- Monitor individual biller performance with customized dashboards showing success rates, response times, and availability for each utility provider, telecom operator, or municipal service.
- Compare biller performance across categories (electricity, water, gas, telecom, insurance) to identify consistently problematic partners.
- Track SLA compliance for each biller relationship with automated reporting.
Advanced Dimensional Analytics
- Biller category: Performance by utility type, telecom provider, municipal service
- Payment channel: Mobile app, web, agent, API comparisons
- Geographic patterns: Regional biller performance and transaction trends
- Time-based analysis: Peak hours, monthly cycles, seasonal patterns
- Transaction types: One-time vs. recurring payments, high-value vs. standard
Receive Instant Notifications
- Latency spikes or error rate increases beyond dynamic thresholds
- Specific biller connectivity or performance issues
- Payment decline pattern anomalies (technical vs. business)
- System performance degradation impacting customer experience
- High-value transaction failures requiring immediate attention
Automated Reporting and Insights
- Schedule regular reports on transaction performance across billers, categories, and channels.
- Generate on-demand reports for specific periods, billers, or incident analysis.
- Access 360-degree ecosystem view combining operational, technical, and business metrics.
Business Observability That Delivers Bottom-Line Results
Built for Payment Ecosystems
Pre-configured understanding of bill payment workflows across utilities, telecom, municipal services, and merchant categories with native biller integration support.
Multi-Stakeholder Visibility
Monitor your systems, biller performance, third-party integrations, and partner APIs from a single platform without fragmented tool sprawl.
Frictionless Integration
Ready-made adaptors to integrate and provide real-time visibility into billers, banks, payment gateways without touching production code.
Business-Centric Intelligence
Link IT performance to business impact—understand not just what failed, but which billers, payment categories, and customers are affected.
