Business Observability That Connects Every Dot

"The exponential growth in digital transactions and continued innovation in payment infrastructure also mandates end-to-end monitoring of systems for superior customer experience. Monitoring such systems at scale is extremely challenging but the digital transaction journey observability platform from VuNet is supporting the NPCI operations team gain full visibility into performance of systems, drive decisions and ensure reliability of service. VuNet is a key partner in our journey."

VuNet’s platform has achieved 75% optimization in time to identify incidents; VuNet is a key enabler in the Bank’s journey towards achieving its vision of 50% reduction in app down-time throughout its tech stack.

VuNet’s big data analytics and monitoring platform, vuSmartMaps™ , was able to provide a single pane of glass across IT Operational and Business analytics. It was flexible enough to add and enrich other data streams including our business real time and offline data across various teams from loan origination to disbursement to provide a single source of truth and open enough to integrate with our internal Systems as well

As Perfios’ business continues to expand, there is a need for us to have a real–time view into the IT Operations and avoid any business disruptions. VuNet’s Business Observability platform’s real–time holistic visibility and proactive insights have helped us maintain operational efficiency. The platform has been considerably flexible, swiftly adapting to our evolving needs and ensuring seamless integration with our systems. It has enabled all our teams to collaborate effectively while delivering visibility to the leadership. We value their partnership and look forward to continued collaboration

A command center view with a unified dashboard helping us controlling the applications, security, and infrastructure efficiently in a single click. Thanks to VuNet team for partnering us in this journey. A centralized cockpit that is giving us details on past, present and predicting the trend is awesome

VuNet's Business Journey Observability solution for our UPI Journey has been a game-changer. In the past, our visibility into transactions and failure detection was limited, leading to a direct impact on customer experience. However, with VuNet's platform, we now have real-time insights from infrastructure to applications – providing a comprehensive operational and business overview. As a result, the technical failures have reduced, directly translating to an elevated customer experience.”

"As we continue to engage with our customers who are increasingly using digital platforms, we wanted to provide them an error-free and uninterrupted experience. VuNet’s solution, vuSmartMaps™, is helping us do that and reinforcing the trust our customers have in us."

“VuNet’s Business Observability platform has transformed how we monitor our UPI application, making the process easier, more systematic, and highly efficient. It has significantly streamlined our operations, ensuring high availability and helping us reduce transaction decline percentages on the UPI platform.”

I would like to appreciate the efforts of your team on focusing and managing all the complexities of this project. Team effort on alert setting/reporting is very useful as It helped us to coordinate with our stake holders on various scenarios. After the discussion on every weekly call team's work on the discussed point to get that implemented quickly is commendable. Team helped in solving complex issue in timely manner. The way your team took it on and broke down this complex project into manageable pieces, helped everyone else.

We are able to proactively action on certain scenarios due to the great visibility VuNet provides with the logs, this was a hassle before as logs had to be collected from different location, compared against cases for RCA, this came out of the box. With VuNet, with bare minimum configuration we were able to aggregate the logs and the entire TAT reduced 3 times for issue identification and resolution.

I have been using the VuNet application since joining the company in July 2022. Initially, it was understood to be a tool for viewing logs, request and response payloads, and API error dashboards. Over time, I realized that VuNet has strong potential to prevent downtime and reduce customer impact when used effectively. It helps identify error patterns—what the error was and when it occurred—making it easier to decide the next course of action. This is critical for maintaining service uptime and addressing customer complaints. Overall, the application is user-friendly and has been especially helpful for someone like me who was new to the environment.

“VuNet’s solution really helped us to improve our online customer experience. It helped us to get proactive and resolve issues faster across our complex landscape of infrastructure, applications, and third-party API integrations. In place of multiple tools, we now have a single pane of glass of our KPIs and a unified front-to-back view of our customer journeys